FAQ

Common fixes and gameplay troubleshooting for Hot & Cold.

Why was my word rejected?

Guesses are restricted to a curated word list so every valid guess has a meaningful score. The list is mostly common singular nouns — plurals, verbs, adjectives, proper nouns, and most rare or compound words won't be accepted. If a word you expect is missing, try a simpler or more common alternative.

When does the daily puzzle change?

A new daily puzzle unlocks at 00:00 UTC, not local midnight. Every player sees the same word each day, and streaks count consecutive UTC days.

What does "guess cap reached" mean?

Each daily and challenge round has a per-player guess limit to keep scores meaningful and to prevent sweeping the whole word list. If you hit the cap, no more guesses are accepted for that round — you can still reveal remaining hints, or tap Give up to end the round and see the answer. Endless rounds have no guess cap.

I want to wipe my progress.

Open Settings → Reset local data in the app. You can reset local daily stats, endless stats, or everything on this device (including your challenge display name and in-progress rounds). Uninstalling the app also clears everything local. These actions only touch data on your device — server-side puzzle records (used for global stats and past-puzzle replay) are retained for about 30 days and are not cleared by this button.

How do I delete my account?

If you signed in with Apple or Google, you can permanently delete your account from inside the app:

1. Open the app and go to Settings → Account.
2. Tap Delete account at the bottom of the section.
3. Confirm twice. The action is immediate and cannot be undone.

Deleting your account permanently removes the following from our servers:

• Your account record (provider link and display name).
• Every leaderboard entry tied to your account, on every day.
• Your synced cross-device stats.
• Reports you've filed against other display names.

Two narrow exceptions apply for moderation integrity and legal compliance — see Privacy Policy §11. Local game progress on the device stays unless you also tap Settings → Reset data → Reset everything.

No active sign-in? You can also email [email protected] from a device that's previously been signed in, or include your account ID (visible in Settings → Account when signed in).

I still need help.

Visit Support to contact us by email and share bug details.