FAQ

Common fixes and gameplay troubleshooting for Hot & Cold.

First launch looks stuck loading.

On first launch, the app fetches a small manifest so menus and Daily can load. Endless defaults to online play. A full word-pool download is only needed on iOS and Android if you enable Endless → Offline mode. If loading stalls, close the app, reconnect to a stable network, and reopen.

A challenge link won't open the room.

Challenge links look like app.hotandcold://challenge/… or https://hotandcold.app/play?challenge=…. Make sure the app is installed, then tap the link from your messaging app. On web, open the link in the same browser you play in so deep-link handoff works.

Daily puzzle won't load.

Daily mode needs a network connection. On iOS and Android, Endless offline mode works after the local word pool is downloaded. On web, Endless requires a network connection.

I want to wipe my progress.

Open Settings → Reset data in the app. You can reset daily stats, endless stats, or everything (including your challenge display name and in-progress rounds). Uninstalling the app also clears everything local.

I still need help.

Visit Support to contact us by email and share bug details.