Support

Running into trouble with Hot & Cold, or want to send feedback? This page covers how to reach us and what to include in your message.

Contact

The quickest route is inside the app: Settings → Help → Send feedback opens a short form for bug reports and suggestions, and it takes about a minute.

Otherwise, email [email protected]. Include your platform (iOS, Android, or web browser) and a short description of what happened. Screenshots help.

FAQ

For troubleshooting steps and common gameplay questions, visit the FAQ page.

Report a bug or suggest a feature

We read every email. When reporting a bug, the most useful details are:

• Platform and app version (Settings footer shows the version).
• What you did, what happened, and what you expected.
• Screenshots or a short screen recording if you can.

Delete your account

Signed-in players can delete their account permanently from inside the app: Settings → Account → Delete account. Step-by-step instructions and what gets deleted are on the FAQ page. If you can't sign in, email [email protected] from a previously signed-in device.